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Delivery information

Domestic shipping:

  • On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. From the date of placing order, we would normally take 5-10 working days to deliver your order. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
  • Delivery time is between 5 to 10 working days through a trusted courier service.
  • We ship on all week days (Monday to Saturday) excluding public holidays.
  • While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  • We cannot change the shipping address once the order has been placed. We aim to confirm all dispatches within 72 hours of receiving your order confirmation.
  • All shipping within India is not chargeable for any shipment above Rs.1500/-. A flat shipping rate of Rs.100/- will be charged for orders below Rs.1500/-.
  • If you believe the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package and call our Customer Care on Tel : + 91-33-22873924/ 22832329 or Mobile:  +91-82749 48204 (Monday-Saturday : 10 am – 6 pm) or email us at support@onsetdesigns.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations
  • Presently we do not ship internationally.
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